FAQ Schools

Can I view and order my child's images online?

No. Security of the students images is very important to us, which is why we do not keep your schools images online for parents to view. 





What method of payment can we use?

Cash is Preferred, but we will also accept cheques and credit cards.

Please Note: There will be a $2.00 surcharge per student, this needs to be organised with us prior to the day.



When will my child's photos be back?

The Montage Fotos team pride themselves with a quick turn around time. Photos will be returned within 8 weeks to your school from when your child's photos were taken. 



Mum and Dad are separated, can we both order?

Yes, separate envelopes for mum and dad, please indicate on the front of the envelope if order is for Mum, Dad or Carer. Feel free to call us 0267 426616.



If lost my order envelope, what do I do?

No worries, a limited number of spare order envelopes have been issued to your school. 



Can I pay on the day?

Yes, for on-the-day payments, please find one of our friendly staff to assure your child is not missed.



Sibling photos, is this an option?

Yes, There is a section on the order envelope for either 

* siblings registered at the school

* siblings to include younger or older brothers and sisters.



Ohh No, I forgot to order my child's school photos!

No worries! All school students are photographed, just call 0267 426616 and we can help you.



I didn't receive my school photos.

Don't panic, 

- Did your child hand in their order envelope (check their school bag)

- check with your school office and teacher's room.

- If you still haven't located the photos, please call us 0267426616 and we will be able to help you.



My child was absent on photo day, do I receive a refund?

Yes, All refunds are sent back to your school with the photos, please check with your school office for your refund envelope



I didn't put correct money into my order envelope, do you give change?

Yes, Change is returned to your school with your order.



Have your staff and photographers had a police check?

Yes, it is a requirement that all our staff have current "Working with Childrens"accreditation and police clearance.




FAQ Preschools/Childcare Centres

Can I view and order my child's images online?  

No. Security of the children images is very important to us, which is why we do not keep your centre's images online for parents to view

          

 What method of payment can we use? 

 Cash is Preferred, but we will also accept cheques and credit cards.  Please Note: There will be a $2.00 surcharge per student, this needs to be organised with us prior to the day.  


 When will my child's photos be back? 

 The Montage Fotos team pride themselves with a quick turn around time. Photos will be returned within 8 weeks to your school from when your child's photos were taken.        


Mum and Dad are separated, can we both order?  

Yes, separate envelopes for mum and dad, please indicate on the front of the envelope if order is for Mum, Dad or Carer. Feel free to call us 0267 426616.       


 If I've lost my order envelope, what do I do?  

No worries, a limited number of spare order envelopes have been issued to your centre.       


Can I pay on the day?  

Yes, for on-the-day payments, please find one of our friendly staff to assure your child is not missed.  

  

Sibling photos, is this an option?  

Yes, There is a section on the order envelope for either  

* siblings registered at this centre  

* siblings to include younger or older brothers and sisters. 

      

I didn't receive my school photos.  

Don't panic,  

 - Did you  hand in your order envelope?

 - Check with your centre's office and child's room. 

 - If you still haven't located the photos, please call us 0267426616 and we will be able to help you.       


 My child was absent on photo day, do I receive a refund?  

Yes, All refunds are sent back to your centre with the photos, please check with your centre's office for your refund envelope       


 I didn't put correct money into my order envelope, do you give change? 

 Yes, Change is returned to your centre with your order.       


Have your staff and photographers had a police check? 

 Yes, it is a requirement that all our staff have current "Working with Childrens"accreditation and police clearance.